Customer Testimonials
What our Customers Think About LalPac...
"...the speedy service provided by Dawn was excellent - I wish our tech support
was as good. Many Thanks."
John Thompson, M. Inst. L. Ex, Principal Licensing & Enforcement Officer
Taxis, Sefton MBC.
"Dear Matt and LalPac. I am extremely impressed with the promptness of the response to the query which has now been resolved by your phone instructions. Many many thanks." Aileen Powell, Licensing Officer, North Dorset DC.
"Just a short note for the recent data conversion process and continued excellent product and support service." Chesterfield BC
"Matt, Lesley. Well we have "published" the public register...everyone is in raptures over it, well done! Will save Mandy and I a lot of heat." Peter Groves, Principal Licensing Officer, Royal Borough of Kingston upon Thames
"We would like to put on record our appreciation for Matt Potts' visit to us today. It has been very helpful, particularly as we are able to spend a little more time developing our LalPac system now we are through the glut of applications. Matt has helped us with a couple of very useful templates and given us a useful preview of LalPac Enterprise, and useful tips for when we migrate all our taxi work to LalPac. Thanks and regards." Lee Carvell, Principal Licensing Officer, Babergh DC
"I can fully understand why so many local authorities are changing over to LalPac. We found the software on the Licensing Act certainly met all our requirements and the back up has been absolutely first class. Our particular thanks go to Anne who's time at our office was invaluable." Maurice Dearden, Licensing Manager, Wigan MBC.
Case study 1: Data Conversion
LalPac recently successfully completed a complex data conversion from a third party database into a SQL LalPac database.
Our customer wanted vehicle data converted from their old Diamond system to
work within the latest version of LalPac. They had already been using LalPac
for Licensing Act 2003, so the vehicle data also had to be added to a SQL
database which was in use. Our customer was good enough to provide us with
the following feedback:
'LalPac provided us with an excellent data conversion service, which enabled
the transfer all of the data from our old system to the LalPac Classic Licensing
Administration Software.
LalPac converted the whole of our Diamond database to our complete satisfaction,
ensuring all the data was carefully converted across and entered into LalPac
just as we planned!
The LalPac routine ensured all of the essential information was transferred
with total accuracy. The prospect of a manual conversion would never have
been a practicable prospect!
After detailed discussions with the LalPac team, we successfully ran a single
test conversion to demonstrate the soundness of the process. Once we were
satisfied that everything was in the correct place in the new system the live-data
conversion took place a few days later, and was ready to run immediately.
We were extremely pleased with the conversion which was, as always, backed-up
by an excellent Client Manager, Technical and back office LalPac support staff'.
Case study 2: Partnership in Licensing
North Devon District Council has used the LalPac licensing software solution for over 10 years. The relationship has developed into a close working relationship since the different modules merged together into one Windows package. We are also a beta test site, which has helped to cement that relationship further.
The software provides a specialist solution for our Licensing needs - it focuses
on the needs of Local Authority licensing officers. This became more apparent
during the implementation of the Licensing Act 2003 regime, something that
we couldn't have achieved as effectively without the support provided by both
the staff and software itself.
As well as LalPac Classic, we are also excited about the further development
of LalPac Enterprise (delivery of the service via the website). We already
have interactive registers and on-line consultations and look forward to the
roll out of on-line applications.
Our experience has been a good one and we look forward to a lasting relationship,
helping us to deliver the challenges that lie ahead.
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