LalPac News

The Royal Borough of Windsor & Maidenhead

Posted: 15:03, 13th May, 2009

The Royal Borough of Windsor & Maidenhead were dissatisfied with
their current Licensing system and felt that as it was beginning to
impact the levels of service they were giving to their customers, it
was time to look at alternatives.  Naturally there was internal
pressure to stay with the incumbent solution, but it was felt that
there were more focussed licensing solutions in the marketplace.  Alan
Barwise, Team Leader,  Licensing, said; "At the end of the day, I was
determined that our service level performance and our staff
satisfaction levels should be given the highest priority.  When we
researched the market it soon became apparent that LalPac was one of
few suppliers that specialise in complete licensing administration
software whilst at the same time offering inter-operability with
existing in-house solutions such as LLPG.  My team and I are very much
looking forward to going live with LalPac, and we are also keen to make
full use of the extensive functionality that the LalPac solution
offers, whether that is taking on-line applications for licenses,
mapping or PDA enabled mobile enforcement.  However, just processing
license applications efficiently would be a great start".